1. What is a pre-order?
A pre-order allows you to reserve items from our upcoming collection before they are officially released. By placing a pre-order, you ensure you get your desired item as soon as it’s available.
2. How do I place a pre-order?
Simply choose your item, select your size, and proceed to checkout. You’ll receive a confirmation email with your pre-order details, including the estimated shipping date.
3. When will my pre-order be shipped?
Pre-ordered items will be shipped on or after the estimated release date. This date will be provided on the product page. You’ll receive an email notification as soon as your item ships.
4. Can I change or cancel my pre-order?
Pre-orders can be modified or canceled within 48 hours of placing the order. After this period, we are unable to make any changes, as the item will be processed for production or shipment.
5. Will I be charged immediately for a pre-order?
Yes, your payment will be processed at the time of purchase to secure your pre-order. However, you will not be charged for shipping until your order is ready to be dispatched.
6. Can I combine my pre-order with other items in my cart?
We recommend placing a separate order for pre-order items to avoid delays. If you choose to combine it with in-stock items, your entire order will ship once the pre-order item is available.
7. What if my pre-ordered item is out of stock or delayed?
If your pre-order is delayed or unavailable, we will notify you immediately with the option to cancel your order or choose an alternative item.
8. Are pre-order items refundable?
Yes, pre-order items are refundable under the same terms as regular purchases, as long as they are returned in unused, unworn condition within the return window.
